Disconnecting a Hosted Blackbaud Client

If a Blackbaud user is attempting to log in but receives a message that the user is already logged in somewhere else (possibly even on the same computer), you can manually disconnect a user through the Citrix software.

  1. Right-click on the Citrix icon in the taskbar and select Connection Center.
  2. Select the connection below “Active” and above the open software sessions and click “Disconnect”.  Whether the window is open/visible or not in Windows, Citrix will terminate its connection to Blackbaud’s hosted servers.